Your Smart Solution for Service Industry Excellence

Systems Strategists.

Vision Athletes.

Performance Optimizers.

Helping home service business owners scale their companies and transform their teams with systems supports, optimizations and operational accountability.

Our Trusted Partners:

Serving Business Owners Since
2020

Candidate Hiring

90%

SVP streamlined systems and duplicatable processes are the key to your team success

With a combined expertise of more than 5 decades as successful entrepreneurs, we know what it means to weather the ups and downs of small business ownership, impacting more than $160,000,000 of revenue with our service industry business clients in the last 6 years.

Our primary customer runs 1-3 million in annual revenue, 3 to 10 trucks in the home services industry. Specializing in real world experience allows us to maximize on a combination of best practices and Service Titan know-how

We create systems designed by owners for owners, understanding the unique challenges of running a service business.

Whether we train your team on scalable processes internally or WE become your team through remote office staffing, we build your systems to scale as your company succeeds.
Your success is our priority. SVP offers industry-proven strategies and dedicated support for sustainable growth.

Your Strategic Operations Growth Partner

Proven Industry Expertise

By Owners, For Owners; we know what it takes to thrive.
With 6+ years in the service industry, our systems are developed by business owners with multi-business experience tailored for Electrical, HVAC, and Plumbing industries.

Elite Service Titan Optimization

Stop stumbling through your CRM and start maximizing its potential.
Our Service Titan Certified Coach Providers teach best practices for scheduling, dispatch, deposits, and converting quotes to signed contracts—directly improving efficiency and bottom line.

Comprehensive CSR Training

Turn your CSRs into confident revenue generators.
Our IGNITE Boot Camp and CSR ProCare Subscription provide immersive training in call scripts, overcoming objections, and SOPs—lowering turnover and boosting booking rates.

Done-For-You Certified Staffing

Stop stressing over employee turnover and training costs.
SVP provides pre-trained and professionally certified staff including CSRs, Dispatchers, Office Managers, and Payroll Experts. Save thousands while avoiding the loss of time and money.

Supporting Small Business Owners in the Service Industry

Electrical Contractor

Plumbing Contractor

HVAC Contractor

Generator Installation

Roofing Contractor

Chimney Sweep

Carpentry Tradesmen

Pool & Hot Tub
Install/Service

Septic Repair

Lawn Care Specialist

Strategic Workforce Solutions For Growth

Service Titan CRM Optimization

Identifying and engaging high-quality candidates aligned with business needs.

Done-For-You Staffing

Building strong employer reputation to attract top-tier talent.

CSR Training & Development

Providing strategic HR advisory for organizational performance improvement.

Operations Consulting

Mapping talent markets to support long-term workforce planning.

What Our Clients Say About Us

Discover how our recruitment expertise, strategic insight, and talent solutions help organizations secure professionals and accelerate sustainable business growth.

“I wanted to thank you so much for all that you have done for our business. YOU ALL do a fabulous job and I am so grateful. After 16 years of answering my phones and/or being close to them when I employed CSR’s, just after 10 years of doing them alone, I am soooo grateful! ”
Dana & Jule Philpot

Owners, Mr. Electric of Central Kentucky

“It has been wonderful having a professional team to handle a good portion of our scheduling/dispatching duties. They listen to our needs and quickly implement ways to accomplish our goals while also customizing and improving techniques along the way.”
Margaret Burke

Owner, Mr. Electric of Southeast New Hampshire

“SVP, led by Janice and her outstanding team, was instrumental during my first year as a business owner. I couldn’t have asked for a better company to learn from. They are professional, respectful, and highly competent in everything they do. Their commitment to my business’s success is clear, and they genuinely care about our entire team. Our staff especially loves working with Alicia, Amanda, and Karla! Highly recommend.”

Bo Xiao
“SVP is a wonderful resource for taking calls and helping manage the electrical professionals. Although remote, they were always part of our team and we never felt the impact of a remote group. What a terrific, responsive, professional team! Fully trust this group to work with my customers. Stacey, Janice, Jon, Cherri, Amanda and the whole team are wonderful to work with!”
Leanonme D
“Amazing service, we had Amanda and she was amazing to work with. I recommend her!!”
Lauren Heffelfinger
“We have been working with SVP for 3yrs so far and have been very pleased with their professionalism and efficiency in answering our phones and scheduling our appointments. We do not have to worry about not only answering the phones, but not having to train the CSRs which is extremely helpful. This allows us to be more productive and we can focus on other tasks at hand. We have wonderful CSRs working with us as a team effort and they go above and beyond to accommodate us. We are very grateful for your services and support! “
Melissa Smith

Structured Approach Drives Results

Phase I
Discovery & Assessment

We assess your business objectives, operational challenges, and team dynamics to define a customized strategy for your success.

Phase II
Custom Strategy Development

We leverage our expertise and industry best practices to create tailored solutions that address your specific operational needs.

Phase III
Implementation & Training

We deploy certified staff, optimize your systems, and provide comprehensive training to ensure seamless integration and immediate results.

Phase IV
Ongoing Support & Optimization

We provide continuous quality control, performance monitoring, and optimization to ensure long-term success and sustainable growth.

Answers To Your Service Operations Inquiries

What industries does SVP work in?

We have experience in Team Training, Property Management, Electrical, HVAC, Plumbing, Chimney Sweep, Construction, Pool/hot Tub Install, Generator Service, Customer Dispute Resolution, Payroll, Accounting, Commissions, and Dispatching.

Whether you need a temporary fill in or a full new team member, we’ve got you covered. Our pre- trained and certified staff can be deployed quickly to meet your daily operational needs. Our team members are Gold standard trained, Service Titan certified and up to date on industry best practices. The onboarding process with SVP is streamlined from interview to implementation allowing you a no headache, high success rate and streamlined process that is much faster than traditional hiring, with a higher retention rate to go with it!

Yes! Our Service Titan Certified Coach Providers offer comprehensive training on all aspects of the software, including scheduling optimization, dispatch board management, capturing upfront deposits, and converting quotes to signed contracts. The Service Titan training is for everyone from CSRs to owners and techs and Office manager too.
The 2-Day IGNITE Boot Camp is an immersive training program designed to transform your CSRs into confident revenue generators. It covers call scripts, overcoming price objections, booking techniques, and embedding SOPs into your CRM for consistent performance.

SVP was created by business owners for business owners. We bring real-world, multi-business experience in the service industry, not just theoretical knowledge. Our systems are proven, our staff is pre-trained, and our approach is designed to deliver immediate operational improvements and long-term sustainable growth.

The CSR ProCare Subscription provides ongoing quality control for your customer service team. It includes expert call evaluations, monthly video training refreshers, and quarterly spot checks to maintain high standards, lower turnover, and continuously improve booking rates.

Absolutely! Operational accountability is one of our core focuses. We implement systems, provide ongoing monitoring, and ensure your team maintains the standards and processes necessary for consistent performance and business growth.

Take Your office support to the Next Level

Professionally Certified Staff for hire!

Customer Care Representatives, Dispatchers, Office Managers, & Payroll Experts

Let us help you save thousands

Build Stronger Teams With Strategic Operations

Partner with our operations experts to streamline your systems, strengthen your team, and accelerate sustainable business growth with confidence.