Elevate Your Company to a Higher Standard:
Services to Support Every Aspect of Your Company
QUALITY CONTROL EVALUATIONS OF YOUR CURRENT STAFF
PROFESSIONAL CALL SCREENING
Avoid the stress and hassle of listening to all your customer calls for quality assurance. In addition to screening our own CSRs for call quality assurance, we also provide IN-HOUSE SCREENING SERVICES, to ensure your current staff is maintaining the same high standards with which we operate our own team! Any deficiencies in their systems are addressed directly with you, as well as an action-plan created so your staff can improve and increase your bottom line!
UNSOLD ESTIMATE OPPORTUNITY CALLBACKS
Make your $$ stretch by closing more work!
Do your technicians or office call customers back when they leave behind a quote? We DO for YOU! Our team calls each quote your technicians left behind over the course of the past two weeks and try to capture those customers! Every customer booked is savings in your pocket, and success for your technician.
MARKETING LEADS:
FOLLOW-UPS & BOOKINGS
PAID LEAD FOLLOW-UPS & BOOKINGS
We will follow up with any paid-for leads you receive, calling multiple times to reach and book them on the schedule. Leads can come from paid lead sources like Home Advisor, Networx, Thumbtack, Angie's List, Porch, and more!
NOW ALSO OFFERING A "RAPID RESPONSE" FOLLOW-UP OPTION FOR A MORE DEDICATED AND FAST APPROACH!
SURVEY & HAPPY CALLS
EFFICIENCY OF OFFICE!
Want to create the cheerleader customer, and fix mistakes before they become a negative customer review? We provide a cost-effective option to make those Happy Calls or Post-Job Survey appointment follow-ups. Not only does this increase your 5-star reviews, it also promotes a healthy culture of "getting it right" the first time!
MARKETING
SOCIAL MEDIA
ENHANCEMENTS
BOOST YOUR GOOGLE PRESENCE!
Consistent web presence boosts your Google ranking: We provide unique and individualized posts to GMB/FB/Instagram*/Twitter*! Look for professionalism and consistency in the service we provide!
SATURDAY WEEKEND SUPPORT
WEEKEND SUPPORT OPTION
If you want a more seamless transition across on/off hours, we have weekend support as an option for you! Our CSRs (personally trained to know the ins-and-outs of your company operations) will provide a bridge between Friday closing and Monday opening to assist your team with: Ongoing lead follow-ups; closing the weekend stretch so you capture those leads before your competitors; call backs on emergencies, messages, warranty, complaints, more!
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Personalized & Customizable
OFFICE MANAGEMENT SUPPORT:
Fractional/Hourly Office Support
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Customizable Service Titan Solutions - Estimate Templates to increase turnaround time
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Assist with capturing outstanding Accounts Receivable: Regain control of your outstanding balances!
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Social Media enhancements, Review responses: Have consistent web presence which boosts your Google ranking
Let us help you with that. Choose the Payroll Processing support option and we can take this off your hands!
Don’t Make Payroll a Chore!
SVP Office Intuition employs a team of
SERVICE TITAN CERTIFIED COACH PROVIDERS
that are trained not only in the best practices of each position - CSRs, Bookkeepers, Office Managers - we also teach Service Titan best practices so that your staff learn how to put to use as many aspects of Service Titan as possible, increasing their efficiency and your bottom line!
SCHEDULING & DISPATCH BOARD BEST PRACTICES for Dispatchers
ADMIN FIELD-TO-OFFICE COMMUNICATION ON INBOUND CUSTOMER CALLS
CONVERTING
QUOTES TO
SIGNED CONTRACTS
INBOUND AND OUTBOUND STANDARD SERVICES
CAPTURING
UPFRONT JOB
DEPOSIT PAYMENTS
IMPROVE OFFICE EFFICIENCY AND UNIFORMITY OF CALL HANDLING
With over 25 years of experience in the service industry, and created by owners with multi-business service industry experience, we at SVP Office Intuition have successfully developed and mastered successful systems and protocols needed for Electrical, HVAC, and Plumbing industry leaders to build a strong and profitable company; we know personally what it takes to operate and maintain a thriving office in the Service Industry.