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Your Success Is Our Priority

Looking to expand your business or improve your office efficiencies? Want to build the management & leadership skills of your staff, and create the systems and best-practices to poise yourself for the next step in growth?

Your partners at SVP OFFICE INTUITION are ready to assist! 

 

Owners Ben & Stacey Pelster

SVP Owners - Ben & Stacey Pelster

Business Development

Consulting & Staffing Solutions

Choose from ALL of our offerings:

CUSTOMER SERVICE TRAINING &

BOOT CAMPS

SERVICE TITAN CONSULTING & TRAINING

STAFFING: CSR/DISPATCHER/OM 

MEDIA MARKETING SUPPORT

OTHER SERVICES PROVIDED

Customer Service Training Options

Our services give you multiple options of premium support.

Create a culture of learning in your company, giving as much attention to your office customer service team as you do to your field team! 

COURSE: Customer Service Training
Best-Practices 

Your OFFICE is the bedrock and foundation of your business.  Every service industry requires good people answering the phones, working one-on-one with your customers, and booking calls to keep your field trucks running.  A good Customer Service Representative is essential: this is the element that can propel you toward success, or break your company. 

 

How do you create great customer service?

Through defined, streamlined, and efficient Best-Practices and SOPs (Standard Operations Procedures). 

CSR Best-Practices Training Includes:

  • The team at SVP Office Intuition will help your staff create a written set of Customer Service procedural operations, so that everyone on your team, whether they are your Customer Service Representative, your Office Manager, or yourself, know exactly how to handle any situation that occurs

  • Instruction on how to imbed your SOPs into your CRM system, so it's visibly present at every call!!!

  • Focus on call scripts, overcoming objections, teaching "ruiners"

  • Answers to your questions, to ensure that each individual employee walks away with a path forward in implementing the new practices in their office

BENEFITS:

  • Improving the individual skills of your employees

  • Creating consistency of operation across your office team

  • Boosting your team's self-confidence in booking each and every call

  • Builds community and increased teamwork

  • Lower employee turnover rates

  • Increase to your revenue and bottom line 

VIRTUAL & IN-PERSON TRAINING AVAILABLE

SVP Office Intuition employs a team of

SERVICE TITAN CERTIFIED COACH PROVIDERS 

that are trained not only in the best practices of each position - CSRs, Bookkeepers, Office Managers - we also teach Service Titan best practices so that your staff learn how to put to use as many aspects of Service Titan as possible, increasing their efficiency and your bottom line!  

Owners SVP Office Intuition

SCHEDULING & DISPATCH BOARD BEST PRACTICES for Dispatchers

ADMIN FIELD-TO-OFFICE COMMUNICATION ON INBOUND CUSTOMER CALLS

CONVERTING
QUOTES TO
SIGNED CONTRACTS

INBOUND AND OUTBOUND STANDARD SERVICES

CAPTURING
UPFRONT JOB
DEPOSIT PAYMENTS

IMPROVE OFFICE EFFICIENCY AND UNIFORMITY OF CALL HANDLING

With over 25 years of experience in the service industry, and created by owners with multi-business service industry experience, we at SVP Office Intuition have successfully developed and mastered successful systems and protocols needed for Electrical, HVAC, and Plumbing industry leaders to build a strong and profitable company; we know personally what it takes to operate and maintain a thriving office in the Service Industry.

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