Main Service Options | SVP Office Intuition, Inc.

Your Success Is Our Priority

Looking to expand your business or improve your office efficiencies? Want to build the management & leadership skills of your staff, and create the systems and best-practices to poise yourself for the next step in growth?

Your partners at SVP OFFICE INTUITION are ready to assist!

SVP Owners - Ben & Stacey Pelster

Business Development

Consulting & Staffing Solutions

Choose from ALL of our offerings:

CUSTOMER SERVICE TRAINING &

BOOT CAMPS

SERVICE TITAN CONSULTING & TRAINING

STAFFING: CSR/DISPATCHER/OM

MEDIA MARKETING SUPPORT

OTHER SERVICES PROVIDED

Customer Service Training Options

Our services give you multiple options of premium support.

Create a culture of learning in your company, giving as much attention to your office customer service team as you do to your field team!

COURSE: Customer Service Training
Best-Practices

Your OFFICE is the bedrock and foundation of your business. Every service industry requires good people answering the phones, working one-on-one with your customers, and booking calls to keep your field trucks running. A good Customer Service Representative is essential: this is the element that can propel you toward success, or break your company.

How do you create great customer service?

Through defined, streamlined, and efficient Best-Practices and SOPs (Standard Operations Procedures).

CSR Best-Practices Training Includes:

The team at SVP Office Intuition will help your staff create a written set of Customer Service procedural operations, so that everyone on your team, whether they are your Customer Service Representative, your Office Manager, or yourself, know exactly how to handle any situation that occurs
Instruction on how to imbed your SOPs into your CRM system, so it's visibly present at every call!!!
Focus on call scripts, overcoming objections, teaching "ruiners"
Answers to your questions, to ensure that each individual employee walks away with a path forward in implementing the new practices in their office

BENEFITS:

Improving the individual skills of your employees
Creating consistency of operation across your office team
Boosting your team's self-confidence in booking each and every call
Builds community and increased teamwork
Lower employee turnover rates
Increase to your revenue and bottom line

VIRTUAL & IN-PERSON TRAINING AVAILABLE

CHECK OUT OUR TRAINING OPPORTUNITIES!

Ignite

Boot Camp

Customer Service - Best-Practices Training
"Ignite" your office with enthusiasm, energy, and skills!

At IGNITE Boot Camp for Customer Service employees, SVP Office Intuition will take your Customer Service staff and "light up" their knowledge, passion, core strengths for their role, while focusing on increasing skills and having some fun in the process!

This 2-Day in-depth training will focus on each employee, the importance of their role as a CSR within their company, and the details that make up the bedrock of their position.

With a mixture of learning & fun, IGNITE Boot Camp participants will:

Build their knowledge of CSR best-practices and Standard Operating Procedures (SOPs)
Learn various techniques to optimize your software to include those SOPs so that they are always front-and-center
Fire-Up their knowledge with individual and group training on the various types of calls they may receive, including but not limited to
- Price objections/wanting prices upfront
- Customer complaint escalations
- Reschedules and cancellations
- Customers not on site
- Techs running behind
- Landlord/Tenant, Real Estate, Commercial calls
- Communication barriers due to 2nd language speakers, phone connectivity issues, etc.
- Making Happy Calls
- Follow-ups
Create & train toward call scripts - if your company has a call script, you'll work toward that. If not, don't worry, you will go home with one for each call type we work on!
Improve vocal tonation & inflection, which impacts every call!
Role-Play, Role-Play, Role-Play!
Receive an IGNITE Boot Camp T-Shirt!

This intense 2-Day IGNITE Boot Camp training takes our Customer Service Training and fans up the intensity, adds fuel to the fire, and puts a light under your CSR! An improved and more efficient office, with a more knowledgeable, enthusiastic and professional staff is guaranteed to improve your bottom line and poise you for growth!

Attend IGNITE Boot Camp

CSR ProCare Subscription

Let's face the facts: As owners, we place a lot on our plates. Once we have office staff, we then place a lot on their plate. So very often, a CSR is hired, and within a week they start answering calls. After that, realistically the owner or OM only screens 1 out of every 1000 calls on average!

We trust them with one of the biggest roles in our company - the care and booking of our customers - yet realistically we have very little time to review and evaluate their calls, nor give them consistent quarterly ongoing training with annual boost trainings so that they can improve their booking rates, which increases your bottom line!

WE CAN CHANGE ALL THAT FOR YOU!

Leave the screening evaluations and review to us!

Prior to starting as a ProCare Subscribed CSR, we will perform a Quality Evaluation on each CSR to establish a baseline. From there, we will give a Report Card with the Excels/Proficient/ Needs-Improvement results, so that you can maximize the value of your CSRs and enhance your investment!

CSR CALL QUALITY CONTROL SCREENING - $650 PER CSR

Includes 20 QC checks
In-depth analysis and report provided to assess your CSR's performance on the job
Based off of prior 6 month history of calls
Includes positive behavior analysis as well as assessing for additional training needs

CSR ProCare Annual Subscription

COST: $149/mo*

What is included:

Quarterly QC Spot checks for CSR progress tracking**
1x per month video Brush-Ups to boost your CSR skills
HelpLine for CSRs to ask questions and receive support

PLUS, every OWNER receives:

B1G1 25% Off your CSR CALL QUALITY CONTROL SCREENING
B1G1 50% off each additional CSR for virtual trainings**!!
10% off CSR Service Training Course OR IGNITE Boot Camp

**Virtual Trainings offered are not the Brush-Up Videos that are part of the ProCare Subscription, but are courses that you can enroll in.

*For your first two enrolled CSRs. $65/ea addtl.

** Quality Evaluation of each participant is required prior to CSR entering Subscription plan so that we have a baseline prior to entry, and can work on the areas Needing Improvement as we go

SVP Office Intuition employs a team of

SERVICE TITAN CERTIFIED COACH PROVIDERS

that are trained not only in the best practices of each position - CSRs, Bookkeepers, Office Managers - we also teach Service Titan best practices so that your staff learn how to put to use as many aspects of Service Titan as possible, increasing their efficiency and your bottom line!

SCHEDULING & DISPATCH BOARD BEST PRACTICES for Dispatchers

ADMIN FIELD-TO-OFFICE COMMUNICATION ON INBOUND CUSTOMER CALLS

CONVERTING
QUOTES TO
SIGNED CONTRACTS

INBOUND AND OUTBOUND STANDARD SERVICES

CAPTURING
UPFRONT JOB
DEPOSIT PAYMENTS

IMPROVE OFFICE EFFICIENCY AND UNIFORMITY OF CALL HANDLING

With over 25 years of experience in the service industry, and created by owners with multi-business service industry experience, we at SVP Office Intuition have successfully developed and mastered successful systems and protocols needed for Electrical, HVAC, and Plumbing industry leaders to build a strong and profitable company; we know personally what it takes to operate and maintain a thriving office in the Service Industry.